The company was set up by the founder Roddy Whiteford when a gap was identified in the market, the challenge of capturing telephone calls in the evening at busy hotels. These calls are potential business for the hotels and as such missed calls means missed revenue. Starting from a pilot of 3 hotels there are now over 80 hotels supported by our service both in the UK and mainland Europe.
Now handling in excess of 200,000 calls per year we have identified the need to support hotels in this demanding environment and resourcing challenge. Following on from the success of supporting telephone demand we are introducing a similar service in 2020 to provide online Livechat support to deliver the same results. To be recognised as the market leader in reservations support for the luxury independent hotel market.
Delivering this service through revenue capture by a highly experienced team, sales focused with a 5 Star customer service ethos.
Now handling in excess of 200,000 calls per year we have identified the need to support hotels in this demanding environment and resourcing challenge. Following on from the success of supporting telephone demand we are introducing a similar service in 2020 to provide online Livechat support to deliver the same results. To be recognised as the market leader in reservations support for the luxury independent hotel market.
Delivering this service through revenue capture by a highly experienced team, sales focused with a 5 Star customer service ethos.
Services
With our state-of-the-art telephone technology, we capture the Reservations calls you're unable to answer using our highly trained and friendly staff, taking the pressure away from your teams at peak times.
We can support your Food & Beverage and Spa reservations lines and work closely with our clients and their Reservations, Front of House and F&B teams to deliver exceptional results.
Starting from the moment a customer calls, we provide a seamless and personalized experience, adhering to the highest industry-wide standards of exemplary service.
We can support your Food & Beverage and Spa reservations lines and work closely with our clients and their Reservations, Front of House and F&B teams to deliver exceptional results.
Starting from the moment a customer calls, we provide a seamless and personalized experience, adhering to the highest industry-wide standards of exemplary service.
The LiveChat Booking Support Service provides a further boost to revenue gained from direct bookings and meets the increasing demands of the luxury Independent Hotel market.
Hotefone LiveChat allows your staff to focus on other tasks and responsibilities while prospective guests are provided with immediate support in multiple languages.
Performance is measured and quality monitored.
We capture and analyse not only our own agent performance for your brand, but also your online customer booking behaviours.
Hotefone LiveChat allows your staff to focus on other tasks and responsibilities while prospective guests are provided with immediate support in multiple languages.
Performance is measured and quality monitored.
We capture and analyse not only our own agent performance for your brand, but also your online customer booking behaviours.
At Hotelfone we have 8 years of supporting the hotel industry using our team of home-based reservations specialists and can provide additional cover at short notice offering a range of options for business continuity and disaster recovery services for our hotel clients.
We provide consultancy services that provide insight into guest demand and buyer behaviour, giving our clients the tools they require to respond better to that demand.
We can support your business during loss of telephone service or provide backup for loss of staff cover.
We provide consultancy services that provide insight into guest demand and buyer behaviour, giving our clients the tools they require to respond better to that demand.
We can support your business during loss of telephone service or provide backup for loss of staff cover.
Extend the opening hours of your Reservations department, we are here from 9am-10pm, 7 days a week.
We take your incoming calls and direct them to specialist teams dealing with Room Sales, Food & Beverage bookings or Guest Service enquiries.
Forward your calls on automatic overflow to ensure all the calls get answered when your team is busy.
If required we can provide you with an Auto Attendant to give a professional welcome and efficient call routing to our experienced team members.
Regular performance reports, providing all the detail you need to understand your call volume and your caller's requirements.
We take your incoming calls and direct them to specialist teams dealing with Room Sales, Food & Beverage bookings or Guest Service enquiries.
Forward your calls on automatic overflow to ensure all the calls get answered when your team is busy.
If required we can provide you with an Auto Attendant to give a professional welcome and efficient call routing to our experienced team members.
Regular performance reports, providing all the detail you need to understand your call volume and your caller's requirements.
Hotelfone has been delivering exemplary service to the luxury independent hotel market for 8 years.
We are vital partners to our clients, playing an integral part in their service strategy.
We capture calls that would otherwise be missed, we have identified that hotels drop about 16% of the calls they are presented with.
Guests want the phone answered quickly, they want your full attention with minimum wait times.
Our team are focused on one role to answer the phone for you allowing the customer facing roles to concentrate on the guests in your hotel.
We are vital partners to our clients, playing an integral part in their service strategy.
We capture calls that would otherwise be missed, we have identified that hotels drop about 16% of the calls they are presented with.
Guests want the phone answered quickly, they want your full attention with minimum wait times.
Our team are focused on one role to answer the phone for you allowing the customer facing roles to concentrate on the guests in your hotel.
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